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The Ultra Fast Broadband rollout has made great progress, so the vast majority of NZ can now get connected to Fibre at their place. Just use our address checker above to instantly check if Fibre is available for you!

Our unlimited home broadband plans are available to residential customers: it’s intended for your home, not your business. As long as you can get a fixed-line fast internet connection at your house, we’d love you have you aboard. If you’re a home business, you can pick whether our residential or business plans work better for you, we’re not going to be mad about it, but please note that the Consumer Guarantees Act applies only to residential customers

This varies by what type of service and plan you order. We recommend you choose the fastest broadband connection you can get at your house, but we won't stop you if you want to choose a slower one. Note that Fibre broadband plans have specific speeds associated with the plan you choose. Fibre Max is our fastest broadband option, which can get up to a maximum of 920Mbps download and 450Mbps upload.
If you’re wanting the fastest broadband we have available, go for Fibre Max! It’s amazing.

We believe that “Unlimited” should mean unlimited: no slow downs, no traffic shaping, no hidden charges. We want to make sure that this is true for everyone. As much as we can, we’ll let you do whatever you want on our network as fast as you can, but sometimes there’s a chance that very, very high usage will start to affect our other customers, and when that happens, we’ll talk to you about solutions that work both for you and for our other customers. We define “Fair Use” to mean the usage patterns of 99% of our users, assessed on a monthly basis.

Once you provide us with the details of your current broadband connection, we’ll do the work coordinating the transfer with your old internet provider. As a rule of thumb, you don’t need to talk to your old provider at all about the services you specifically tell us to switch over, but we recommend calling them once we’ve switched you over to make sure there aren’t any extra charges or services still on your account with them that you want with us instead.
Please note: some services, like fixed copper phone lines, mobile phones or email accounts, may need to stay with your existing provider, and you may need to discuss these with your existing provider before the transfer to ensure they don’t accidentally cut you off. Give us a call on 074444077 to discuss if you’re unsure, we can help you figure out what you need to do.

As a rule, we’ll offer you the fastest type of service your address can get. If you can get Fibre, we’ll work with you to try and get it installed to your business. If Fibre isn’t available, we’ll try for VDSL. And if neither of those are an option, our ADSL service is still pretty fast. Upgrades to faster service types are generally free (barring any extra work we may need to do—we’ll discuss these charges with you first) although we will ask you to sign up for a new contract term. We also have speed upgrades available for Fibre connections.

If you’re wanting the fastest broadband we have available, choose one of our Hyperfibre plans with speeds up to 4gbps for both upload and download! It’s amazing.

Hyperfibre is only available in certain areas, use our address checker to see what is available at your location.

Switching an existing service to us is generally free of charge, although we do charge $14.95 to courier one of our modems out to you, and $14.95 to port an existing phone number to our network. We don’t charge fees to transfer your services to us other than that.

In most cases, we don’t charge install fees for new connections.

There are some exceptions:
• Sometimes our network service partners will advise us that there is extra work required to install your service. We will discuss these charges with you before proceeding, and if you don’t want to pay these charges, your install will be cancelled. This applies mostly to Fibre install, but sometimes ADSL and VDSL installs need extra work too.

• For new installs of ADSL, if you select the “I need wiring” option, there is an additional fee of $145.00. This option ensures a Chorus technician visits your address and checks that your internal wiring is suitable for a connection, including a check whether the service you have ordered actually works. If you request ADSL and don’t select this option when ordering a new connection (rather than a transfer from another provider) we can’t guarantee that it will work on the date we’ve given you. If it doesn’t, there may be an additional charge to send a Chorus technician out to investigate why.

• For new installs of VDSL, the “I need wiring” option is the default and comes at no charge. If there are any unexpected charges on top of this wiring work, we’ll let you know before proceeding.

Our standard contract term is 12 months but we offer terms of 24 and 36 months. Early Termination Charges (ETCs) are as follows:

If there is less than 12 months of your contract term remaining, the early termination fee is $199 + GST

If there is between 12 and 24 months of your contract term remaining, the early termination fee is $399 + GST

If there is more than 24 months of your contract term remaining, the early termination fee is $599 + GST

Our unlimited business plan can come with a router rental for just $10 + GST, an ideal fit for small businesses and home offices. We have a range of router upgrades available for rent or purchase for larger, more demanding applications. We also offer a remote Router Management Service if you’re looking for it.

At launch we do not have a Hyperfibre capable router available so you will need to bring your own. Keep an eye out though, we are working on something a little bit exciting in this space.

Domain name registrations, website hosting and VoIP services which include competitive calling bundles and phone rental.

If you have an existing connection you’ve asked to transfer to us, generally only a few days to a week-we’ll email you as soon as we have a confirmed date. Sometimes it takes a little longer if we strike problems, but we’ll let you know when this happens. To make sure things go as smoothly as possible, please make sure you supply the correct account name and account number for your current ISP. If you’re transferring to us and also upgrading at the same time, things could take a little more time.

If you’re ordering a brand new ADSL or VDSL connection through us, we should let you know within a couple of days when we expect it to be done-most of the time this is around a week from the time you order, but sometimes it takes a little longer.

If you’re ordering a new Fibre connection, and your business is in a standalone building that you own, with no shared driveways or Rights of Way, the connection should be done within a few weeks to a couple of months, barring any unforeseen delays. If you rent, the fibre company will need to gain the written consent of your landlord. If you live in a building with other tenants (like a typical office building) or have a shared driveway, and none of the tenants currently have Fibre, installing Fibre can take quite a bit longer, as the fibre company will need to gain written consent from every affected land owner. A few weeks after after you place your order, the fibre installation company will begin contacting land owners (if you or your neighbours haven’t hear anything after a month, please give us a call so we can follow up.)
If you're ordering Hyperfibre it may take 4-6 weeks for Chorus to enable Hyperfibre in your area before we can send a tech out to replace your modem. We will keep you updated throughout the installation process. However, if you already have an existing hyperfibre ONT installed from a previous Hyperfibre connection, we will be able to get this connected much faster.

To speed up this process, you can get your neighbours’ landlords to fill in their consent forms ahead of time (if you’re in a Chorus area, you can find it here, if you aren’t sure who your Local Fibre Company is, get in touch with us on 0800 4 SCNET and we’ll help out.)

If your building already has Fibre, the install process is a lot faster, since the connection to your building is already done. If you already have an ONT (“Optical Network Termination”, the box on the wall you connect your router to for a fibre connection) please include this information in your order. If you’ve already placed your order, please let us know that you already have an ONT installed, preferably also including details of the serial number listed on the labels on the unit.

Unfortunately, installing Fibre can take a while and it can be hard to tell where your order is up to. We’ll do everything we can to keep you informed, but to make things a little bit easier for you, if it looks like it’s going to take more than a month, talk to us and we’ll see if we can sort you out with some kind of temporary solution until it’s in.

Our business Voice connections are designed to work in a variety of scenarios, so yes! You will need special equipment to enable our VoIP services to work, but we can help you out with that too. Drop us a line and we’ll work something out for you.

We believe that “Unlimited” should mean unlimited: no slow downs, no traffic shaping, no hidden charges. We want to make sure that this is true for everyone. As much as we can, we’ll let you do whatever you want on our network as fast as you can, but sometimes there’s a chance that very, very high usage will start to affect our other customers, and when that happens, we’ll talk to you about solutions that work both for you and for our other customers. We define “Fair Use” to mean the usage patterns of 99% of our users, assessed on a monthly basis. If you’re in the 1%, we’ll be in touch, but don’t worry, we won’t spring anything on you without talking to you first.

Yes, this is no problem at all. It might pay to check your contract with your current provider though: some providers offer “bundled pricing” which requires both a phone line and an internet connection, so if you transfer your broadband away, they may start charging you more for your phone line. To be extra safe, please state “I wish to keep my phone line 0X XXX XXXX with my existing provider” when entering your order.

Fibre provides fast internet, but next-generation Hyperfibre offers significantly faster speeds, with lower latency for superior productivity online.

Yes, Hyperfibre is worth it for those who need ultra-fast speeds and low latency to facilitate online business activities like video conferencing, large transfers of data, and using cloud apps and allows business scalability and efficiency.

Hyperfibre 4000 delivers download speeds up to four times faster and upload speeds up to eight times faster than the fastest traditional Fibre plan, Fibre 920. Hyperfibre 2000 delivers download speeds up to 2 times faster, and upload speeds up to 4 times faster than Fibre 920.

Hyperfibre is currently available in Chorus-fibred regions across New Zealand. Check your address in our address checker above to see instantly if it's available in your area. Click here

Hyperfibre 2000 offers up to 2Gbps, while Hyperfibre 4000 provides up to 4Gbps, catering to different needs for speed and performance. Although Hyperfibre 2000 will accommodate multiple high internet users simultaneously, either for business or personal use, Hyperfibre 4000 allows extra bandwidth and latency to accommodate for even more extensive internet use, more demanding applications or additional users, which will futureproof your connectivity.

You will likely need a new router to fully utilise Hyperfibre's speeds. Check compatibility with your current router or contact us for recommendations.

f you don’t already have a Hyperfibre capable ONT, the installation typically takes 3-4 weeks, as it involves a visit from two technicians. One technician ensures that the fibre into your site is connected correctly to Hyperfibre-capable infrastructure. The second will swap the ONT at your premise to an upgraded Hyperfibre version if required, and then make sure that the connection is successful.